Refund Policy

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill, be fit for any purpose we agreed and be supplied within a reasonable time. If there is a major failure you can cancel and get a refund, or get compensation for the drop in value. For a minor failure we may fix it within a reasonable time. Nothing in this policy limits these rights.

Online courses

If you bought Mastering the Foundations of Sales and are not satisfied, contact us within 14 days of purchase. Change-of-mind refunds outside the Australian Consumer Law are at our discretion and may take into account how much of the course has been used.

Coaching calls

Cancel or reschedule a paid coaching call at least 24 hours before it starts and we will refund you or offer a new time. Late cancellations and no-shows may not be refunded, except where the Australian Consumer Law requires.

Free products

The free 4 Phases of Discovery course and free Discovery Calls have no charge to refund.

Payments

Payments are taken only through Wix’s secure checkout and processed by Stripe. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

How to ask for a refund

Email info@theclosingcollege.com.au or call (03) 9647 2402 with your name and order details.